AI Customer Support Consultant — a RAG agent that takes action
Not a scripted chatbot. We build a support assistant grounded in your documentation and systems that answers accurately, performs real actions and escalates to a human when it should.
- Trained on your docs, tickets and knowledge base
- Action-capable: refunds, status checks, updates
- Smart handoff with full conversation context
- Quality monitoring and continuous improvement
Book a free 30-minute consultation and we will recommend the most valuable next step for your business.
Frequently asked questions
How does the AI consultant use my company's information?
We connect your help center, documentation, FAQs, previous tickets and product data into a secure retrieval system. The AI uses RAG to find the most relevant sources and answer accurately, citing where the information came from.
Can the AI actually perform actions, or just answer questions?
Both. The consultant can answer questions, draft replies, update ticket status, trigger refunds or escalations, schedule callbacks, and run workflows inside your existing tools — all within guardrails you define.
What happens when the AI cannot handle a request?
The AI detects uncertainty, sensitive topics, and complex cases automatically. It escalates to a human agent with full context, so your team never starts from zero.